Four Ordering Options
The Order Form is used to place mail, fax or phone orders.
Friendly customer service agents will take your order Monday-Friday from 7 a.m. to 4:30 p.m. CT at 1-800-311-9691 (or 319-352-5454).
Phone orders require payment with credit or debit card at the time of order.
You can send your order by mail to:
Rada Mfg. Co.
PO Box 838
Waverly, IA 50677
Mail orders can be processed with payment of check, credit/debit card or money order.
Mail orders are entered into our system the day they are received. Please remember to consider the time in the postal system to travel from where you mailed your order to Iowa.
Orders may be faxed 24 hours a day to 1-800-311-9623 (or 319-352-0770).
Fax orders require payment with credit/debit card at the time of order.
Most fax orders are entered into our system the day they are received. Fax orders with incomplete information will cause delays until the details can be confirmed.
You must call customer service to set up your Web Ordering account.
Orders may be placed 24 hours a day at www.ResellersRadaMfg.com. Web orders are processed continually through the working day.
Web orders require payment with credit or debit card at the time of order.
We proudly ship out 99% of our orders within two working days upon receipt of your order. Orders are shipped from our factory in Waverly, Iowa via UPS, FedEx, and US Mail based on size. If you provide us with your email address, you will be notifed when your order is shipped and also receive your tracking number.
Two timing considerations:
- Peak holiday order processing may take up to two extra days.
- Adverse weather can affect when we receive your mail orders and outbound shipments.
Upon receiving your order, you will want to locate the Invoice/Packing slip and confirm all of the items are received. If any discrepancies are found, you will need to contact Rada Customer Service at 1-800-311-9691.
Sorting and delivering your orders is easy and safe! Each individual knife has a protective sleeve on the blade and along with the utensils are placed in a sealed plastic bag with the item number and product name printed on the bag.
Annual Purchase Volume Discount
You may earn an Annual Purchase Volume Discount to be taken on each order regardless of the order amount ($75 minimum still applies). This discount is based on your annual purchases between August 1 and July 31 of the previous year. The annual discount is updated each year and becomes effective August 1. Any customer whose current year purchases places them in a new discount bracket may request to receive the higher discount on subsequent orders. The annual discount allows you to optimize your inventory and replenish your stock as needed while still receiving a discount based on your overall purchase volume.
|Previous Year Annual Purchases (8/1-7/31)||Volume Discount|
|$1,000.01 to $3,000.00||2%|
|$3,000.01 to $6,000.00||4%|
|$6,000.01 to $10,000.00||6%|
|$10,000.01 to $15,000.00||8%|
|$15,000.01 and Above||10%|
Our Return Policy
Rada Mfg. Co. is now offering you volume discount pricing. Because of this, we can no longer accept unsold merchandise returned to us for credit or refund. As always, we do replace any of our products returned to us due to defects in material or workmanship.