Both existing fundraiser customers and new fundraising leaders will find answers to their questions. The sections below are organized to help you find what you need in the most convenient manner to you. We also welcome the opportunity to answer your questions by phone at 1-800-311-9691 (Weekdays 7 a.m. – 4:30 p.m.) or by email at CustomerService@RadaMfg.com.
Answers to questions fundraiser group leaders ask the most often (grouped by theme).
How Rada Fundraisers Work
A: Obtain a free information kit by simply clicking the Request Catalog button tab on this website and fill in your name and mailing address or call our friendly customer service staff at 1-800-311-9691!
A: Simply call our friendly customer service staff toll free at 1-800-311-9691 to request a sample pack. Please have a method of payment available.
What can I do to promote my fundraiser?
A: Rada offers quite a selection of “sales boosters” to help get your fundraiser noticed, either at an event with our table runner, banner, price cards or table top display box. Promote your sale by hanging a poster in local businesses or at your group meeting place. Advertise in a newsletter with Rada product images available on CD. You can even use the car magnet as a mobile ad!
What is the difference between Event Sales and Catalog Sales?
A: The majority of groups sell from the Rada Cutlery catalog. Typically group members each are given a Catalog and Order Taker for them to show to their family, friends, co-workers, etc. The catalog is designed to make it easier for your supporter to browse and make their selections. Some groups choose to order items in and sell from stock. This allows customers to see what they are buying and eliminates the need to deliver items later.
Can we do a fundraiser in Canada?
A: You are more than welcome to fundraise in Canada. We suggest, because of the exchange rate and taxes, that you determine your own suggested price list. We can provide you with catalogs to write your own price so you can be assured that you will be compensated for these additional fees. You will also have additional shipping charges so you may want to adjust the processing fee on the order takers also. Please call our customer service staff if you have any questions about fundraising in Canada.
We are Going To Fund Raise
How can I get materials to start my fundraising campaign?
A: Simply click the Request Catalog button on this website and enter how many catalogs you need along with your name and address or you can all our customer service team at 1-800-311-9691!
Who should we sell to?
A: Everyone will appreciate a useful item at a remarkable price. A good place to start selling would be relatives, neighbors, family friends, co-workers, people in your exercise group, people at church, teachers and coaches.
How long can we run our Rada fundraiser?
A: We suggest you set a completion date of 2 to 3 weeks from when you hand out and start selling. You want to make sure everyone has at least a couple of weekends to meet with friends and relatives. If you make the campaign too long you might take the risk of someone losing the selling materials or customers may not want to wait that long to receive the items they ordered.
What price do we charge?
A: The price in the catalog is what you will charge when selling. To make it easier to add, we have rounded each price to the nearest quarter.
How much will our group make?
A: 40%... no matter how much your group sells. If you sell $30.00 or $30 million, you keep 40%. Your success is totally up to you and your sellers!
Who should our supporters make their check payable to?
A: All checks should be made payable to the name of the organization/group.
Do we charge sales tax or pay Rada sales tax?
A: Rada will NOT charge sales tax on any order from a non-profit group or organization. Some states require you to charge and collect from your supporters and made payable to the state. Please call your local County Courthouse for any questions about sales tax.
A: Rada offers a free online account for your long distant supporters to place orders and for you to receive the profit. To sign-up call our customer service team at 1-800-311-9691 and they will provide you with the login information and password. Your group shares the login information with friends and family outside your area-usually via email and Facebook. Orders placed online are shipped directly to them. Your supporters will place their orders at www.HelpOurFundraiser.com. They will pay the same prices that are in the catalog. The profits from these sales are directly deposited to your group’s bank account once a month. Note: Internet Fundraising is a great way to get add-on sales but is typically not as effective as the traditional face to face requests to support your cause.
A: Your group shares the login information with friends and family outside your area – usually via email and Facebook. Orders placed online are shipped directly to them. Your supporters will place their orders at www.HelpOurFundraiser.com. They will pay the same prices that are in the catalog. The profits from these sales are directly deposited to your group’s bank account once a month. Note: Internet Fundraising is a great way to get add-on sales but is typically not as effective as the traditional face to face requests to support your cause.
What is the processing charge on the order taker for?
A: We want you to make the most money you can for your group/organization, so to help you share the cost of shipping the order, we have added a $0.50 processing charge to each individual order. This is your group’s money to help pay for some or all of the costs of shipping the order to you. Depending on how many orders you collect, this may pay for part or all of your shipping costs.
We are Done Fundraising
What does the order form look like?
The Mailing Code/Customer # is blank on my order form, what do I put there?
A: If you have ordered from Rada Mfg. previously you have a customer number either listed in a yellow box on the back of a catalog or on a previous invoice in the top left corner. New customers may have a hand written “inquiry code” in this box or it may be blank. If it is blank you can write the word “NEW” in the box. You will be issued a customer number after we enter your organization in our system.
What is the difference between Organization and Ship To?
A: The organization is considered our “customer” in our computer system. The organization will always have the same customer number and (if applicable) the same shipping information. Many organizations change group fundraising coordinators yearly. The ship to address would be the name and current address of the fundraising leader. You may ship to the organization or we can ship to the name and address of the fundraising leader.
Can you drop ship?
A: No, we cannot drop ship individual orders. You have the option to ship to the organization’s address or the fundraising leader/coordinator.
What is the difference between Street Address and Mailing Address?
A: A mailing address may include a PO Box or a US Mail receptacle number and a street address is a house number and street name. If you have a PO Box and a street address please list both options. We may ship small packages through the US Post Office so we would need the PO Box or mailing information. Large packages are shipped UPS or Fed EX and only ship to street address.
What is the tally section on the order form for?
A: When you receive the order taker forms from your sellers, simply mark a line in the tally box by each item for the number of items ordered. Do this for each order taker and when finished, simply add up the tallies for the total of that item to be ordered.
What is the difference between the Cost Each column and the Sugg. Resale column?
A: The Cost Each column is the price you will pay Rada or also called the “wholesale price”. The Sugg. Resale is how much you charged your supporters for the item.
How do I total my order?
A: Multiply the number in the Qty. Each column with the price in the Cost Each column and write the total under cost for each item. Then add the cost of each for the Total Amount of Order.
How do I know how much I pay you for my order?
A: The column “Cost Each” is the wholesale cost that you pay Rada. The money you have left is the profit that you donate to your fundraising cause.
Do we have to pay shipping charges on our group order?
A: Yes, the shipping charges are based on the “Cost Each” or wholesale amount. You do not pay shipping on the total amount that you sold only what you owe us.
What is a COD order?
A: If you would like to pay the balance of the order to the UPS driver upon delivery (only by cashiers check or money order) you will be charged and additional fee for this service. Please make sure to enter this amount on the Order Form BUT ONLY if you request this service.
What type of payment method can I use?
A: We accept all major credit cards, debit cards, checks (not available outside the United States) and money orders.
A: The Simple Sorting process was developed to help make sorting easier for the leaders of larger groups/fundraisers. The orders are bundled by salesperson to make it easy for you to distribute when you receive your shipment. The leader is provided with a profit summary of the amount that each salesperson sold and this service is FREE with a qualifying order of $1,000 in sales or more. For more information click the “Ordering Tab.”
What is the difference between a Regular Order, Traditional Order and a Sorted Order?
A: A Regular or Traditional Order is an order that you sold less than $1,000. You will tally all the items onto the order form and send us the one order form. When you receive the order from us you will then sort each item according to the order takers. A Sorted Order is for a group that has sold over $1,000. You simply mail the order takers or enter them on the web (not need to fill out the order form) send us 60% if what you sold plus shipping and we will bundle each sellers order into individual packages. When you receive the order back from us you simply distribute the bundles to each seller.
How do we qualify for the simple sorting?
A: If your group sold $1,000 or more you qualify for Simple Sorting see link under ordering
I am Ready to Place My Fundraiser’s Order
How do I mail in my order?
A: Place completed Order Form and method of payment in a stamped envelope and address it to:
PO Box 838
Waverly, IA 50677
How do I place an order over the phone?
A: Call our friendly customer service team at 1-800-311-9691 Monday-Friday 7 a.m. – 4:30 p.m. (Central Standard Time) excluding holidays.
How do I place my order by fax?
A: Send your order form via fax to 1-800-311-9623 or 319-352-0770 24 hours a day 7 days a week
A: Orders may be placed 24 hours a day at www.FundraiserRadaMfg.com. Web orders require payment with credit or debit card at the time of order. You must call customer service to set up your Web Ordering Account.
A: Sorted Orders may be placed 24 hours a day at SortedOrders.RadaMfg.com. You must call customer service to set up your account. Orders can be added over time as sellers turn in order takers and submitted once the entire order is ready.
How long after I place my order will it takes for me to receive it?
A: We proudly ship out 99% of our non-sorted orders within two working days upon receipt of your order. Click here for more Order Timing information.
Can I add on to my order after it has been placed?
A: Because of our efficient shipping system we are unable to add-on to orders that have already been processed in our system. Please feel free to place a new order as you receive them.
I Just Received My Fundraising Order
A: Upon receipt of your order please inventory all the items to the invoice in the box. Click here for more Order Check-In information.
What does the Invoice look like?
What do I do if I am missing an item?
A: Should you have any questions or find discrepancies, please call customer service at 1-800-311-9691 within 30 days of delivery of your order. If the order was sorted please make sure all individual orders have been inventoried before placing a call.
Why do I still owe you money?
A: Everyone makes mistakes and we are no exception. Did you perhaps use an old order form? Did you miscalculate a column? Did we charge you for the wrong item? Please call our friendly customer service team if you have any questions concerning your invoice.
What does previous credit mean on my invoice?
A: You may have overpaid on a previous order so you now have a credit on your account. You can apply this credit to a future order or call customer service at 1-800-311-9691 and we will issue a check for the amount of the credit.
What does balance due mean?
A: A balance due means your account owes Rada the listed amount.
What do I do if my package was damaged when I receive it?
A: Please give our customer service team a call at 1-800-311-9691 if your package has been damaged to the point that the contents were damaged also. You do not need to call if only the shipping box has been damaged.
What do I do if an item in the box is damaged or broken?
A: Please call our customer service team within 30 days to report a damaged or broken item at 1-800-311-9691.
A: You should receive an individual box/package for each seller in your group with their original order taker enclosed. The seller can then distribute the products to his or her buyers as per the order taker. The products are easily identified because every item has an item number. The knives have the item number on the poly-bag, the candles have the number on the bottom label, the quick mix item number is on the front of the package on the bottom, the gift sets have a sticker on the side and the cookbooks have an item number on the back above the bar code. If the buyer ordered any stoneware, the seller needs to check a separate box marked as such for those items.
What if I ordered the wrong item?
A: You can place another order for any items that you missed on the original order.
What if you sent me the wrong item?
A: Call our friendly customer service staff at 1-800-311-9691 and we will make sure you receive the correct item.
What if I ordered too much and I need to return an item?
A: Please call customer service at 1-800-311-9691 within 90 days from date of purchase for return authorization on any Rada products. For safety reasons, Rada Mfg. Co. cannot accept returns of food products. As always, Rada Mfg. Co. will replace any products manufactured by our company returned to us due to defects in material or workmanship.
What if I have people that ordered too late and still want to order?
A: Some people are procrastinators so an easy way to add profits to your fundraiser is to do a follow up order a few weeks after you distribute the first order. You will be amazed at how many people will decide to purchase additional items to add to their collections!
Our Fund Raiser was a Success, We Want to Do It Again
How often can we do a fundraiser?
A: You may sell Rada products as a fundraiser as many times as you wish. New catalogs are issued the first of August so keep that in mind when making your campaign plans. We have found the most successful fundraisers are held in the fall for the holiday shopping season and again in the spring just before Mother’s Day.
How often can I place an order?
A: You may place orders often and as many times as you wish, we just ask that your order is a minimum of $20.00.
How many times can I use the same catalog?
A: Our catalogs are valid from August 1st to July 31st.
A: You can request additional catalogs by calling our customer service team at 1-800-311-9691 or by emailing CustomerService@RadaMfg.com
What if I need more Order Takers?
A: Click here to open pdf of Order Taker so you can print your own photocopies.
When do new catalogs become available?
A: New catalogs are available in July.
Do I need a new customer number?
A: If you are a new customer and mailing or phoning your order, you will be set-up with a customer number at that time. If you are a new customer and you want to order on the web, you must first call customer service at 1-800-311-9691 to be issued a customer number.
How long is web ordering active?
A: Traditional and Sorted Order web ordering does not expire.
How long is the internet fundraiser account active?
A: Internet Fundraising is active for 1 year after the start date, please call us at 1-800-311-9691 if your account has expired.
Who is Rada Mfg. Co.
What does RADA mean?
A: Rada is a family name of the owners. It is pronounced “ray-dah” but many of our customers say “ra-dah”. Either way is fine by us and it probably is used about equally between the two pronunciations!
Where is Rada Mfg. Co.?
A: Rada Mfg. Co. is located in the heart of the Midwest in Waverly, Iowa.
Where are the products made?
A: All Rada Products are 100% Made in the USA – materials and workmanship.
How was Rada started?
A: Rada Cutlery was first produced shortly after World War II. Surplus military knife blades were available at a fraction of their value. The process for casting aluminum handles was developed. The availability of surplus blades was brief and was soon replaced by the high quality, surgical grade stainless steel blades still used today.
Like many upstart manufacturers of the time, Rada Mfg. Co. utilized various buildings to meet their needs. One of the locations was a former fortified military radar base used to monitor air space during the Cold War. In 1986, the manufacturing operations moved to the current facility. There have been four additions to accommodate customer demand since then growing to over 60,000 sq ft of production, warehousing, shipping and customer service space.
How many people work at Rada Mfg.
A: Rada Mfg. Co. employs approximately 100 people that live in Waverly and the neighboring towns. Our goal is steady growth and we are proud to say that we have never had a layoff!
What guarantee is on the products?
A: Rada Cutlery has a lifetime guarantee. Rada Mfg. Co. will replace any product manufactured by our company returned to us due to defects in material or workmanship.
View electronic copies of the printed materials available.
- Order Taker
- Order Form
- Tally Sheet
- Email to Request the Sales Person Profit Calculator
- Product Size Chart
- Fund Raiser Easy Guide
Videos – Fundraiser “How To Do”
Watch videos for easy learning.
- Way It Works – Overview Information
- Selling – Fundraiser Sales Info
- Selling Materials – Promotion Information
- Ordering – Fundraising Order Info